The Justgiving Big Survey was launched to help us gain a deeper understanding of how our member charities experience the Justgiving service.
We were delighted to receive almost 400 responses from charities – large and small.
We want the future of Justgiving to be shaped by those who use and depend on the service, so we’re working hard to implement improvements in direct response
to your feedback.
Here are some of the improvements we’re introducing in early 2007:
Increased investment in helpdesk support:
In January we’re scaling our charity helpdesk function to help us be more responsive to your queries. We’ll get back to you on all queries within 24 hours. That’s a promise, and you can remind us of it if we ever slip up.
Charity account and reporting:
We appreciate your patience in light of some of the issues experienced with the initial version of the new charity account. Back in October, we promised we’d keep you up to date with improvements and enhancements, so here’s an update from our tech team:
1. We’ve resolved timeouts on summary pages
Previously a lot of the "how much has been raised" summary information in Online Reporting was timing out due to the size of data being requested. This data is now updated every night meaning the system is not doing calculations there and then thus delivering your data much quicker.
2. We’ve resolved Fundraiser search timeouts
Once again, any searches you do on your fundraisers will return results – quickly
3. Filtering data
You are now able to filter data based on a specific appeal (e.g. RevenueStream).
4. Duplicate refunds
We’ve also resolved the long standing issue of duplicate refunds on the Gift Aid analysis report.
5. Resource
We’ve doubled the technology resource allocated to fixing reporting issues by hiring a new, specialist web developer.
We’ll continue to develop the reporting functionality available to you in 2007. Please keep on emailing us your feedback by clicking on the “send feedback”
link with your charity account.
Education resources:
From February we’ll be introducing a whole range of resources to help you maximize the potential of online fundraising through Justgiving:
- We will be launching a weekly webinar programme in February. Our Client Support Manager Jonathan Waddingham will invite you to log on to special online seminars at which he will talk you through all aspects of the Justgiving service.
- We are currently developing a series of reporting demos, showing you how to create various data reports. These demos will be available to view in your charity account.
- We’re making a commitment to communicate examples of how other charities are successfully using and promoting Justgiving to best effect. Keep an eye out for our success stories in our monthly charity newsletter and charity blog.
Once again, we would like to thank all our charity members for the valuable feedback you provided. We’ve listened to what you had to say and hope we are putting improvements in place to enhance your Justgiving service.
2007 is shaping up to be an exciting year at Justgiving!
