The new area can be accessed by going to www.justgiving.com/statements/help/help.asp
So what’s new?
The homepage has been reorganised to be more intuitive for the user: they can use keywords or browse our top 5 questions (based on our website stats).
There is also a Google custom search box that searches only the help section to find the answers to any question; users can also browse the most appropriate section for their needs, whether they are fundraising or donating.
From the results of our user testing, these sections have also been updated to simplify the layout and make it easier for the required question (and answer) to be found.