The 7 year Itch: 7 lessons to avoid digital divorce
If you’re really lazy, our 7 lessons (because JG is 7 years old) are:
- listen to your users
- *actually* listen to your users
- expect criticism
- be honest & open
- be open & honest
- you can’t please everyone
I should point out that we don’t think we are always great at doing all these things, certainly historically. But they are what we have learnt over 7 years, and are lessons we aim to follow, and mostly do follow now.
Most of the slides form the basis for a wider explanation and discussion, so if we ever get time and there’s any demand, we might record some commentary for it too.