On Tuesday we received a particularly lovely email entitled “An Appreciation” from Brin Dunsire, Funding Adviser at the Diocese of Northampton, about the help he’d received from the lovely Gemma on our charities helpdesk. It was so nice that we felt the need to share it on the blog:
I would like to express my warm appreciation of the help our Diocesan charity has had from Gemma Randall on your helpdesk. We had an unusual set of tasks that we needed her help with, requests deriving from the peculiar structure of a Catholic Diocese as a single charity with different sub-agencies and “branches”.
Many IT organisations would have said “No, we’re simply not set up to be able to do that, you’ll just have to set up a completely new page and pay all over again”. Gemma has been patient, understanding, creative, and keen to help, and I feel we have had genuine personal service, which is an increasingly rare commodity.
And we raised a goodly amount of money !
All blessings to all your staff and on your excellent work.
Brin Dunsire – Funding Adviser, Diocese of Northampton
As someone who has the pleasure of sitting next to Gemma, I couldn’t agree more (she just brought me a lovely cup of tea, which helps). Thanks Brin for the feedback and allowing us to publish it
Here’s Gemma is with Kai (and an interesting spelling of JustGiving) from our Flickr stream:
We’re really proud of the fact that we have real people (who are passionate, knowledgeable and articulate) at the end of a phone or email to help – providing the best customer service we can is one of the most important parts of our service.
I should also add that Jules, Huu and Mike man (sometimes dressed as fish) our fundraiser/donor helpdesk on 0845 021 2110 and email@example.com – if any of your charity’s supporters need help, these are the people to call.
These helpful guys and gals are here Monday to Friday 9am to 6pm and can help with all things Justgiving related, and sometimes things entirely unrelated to JustGiving – the other day I heard Mike explaining how the BCC email field works to a fundraising page owner…