Archive for August, 2008

More improvements to Justgiving’s infrastructure

**Update 1st September**

Due to a technical delay, the planned update to servers did not go ahead last Friday and will instead take place between the hours of midnight Friday 5th September and 8.00 am on Saturday 6th September.

**Update 1st September**

Over the weekend of the 30th August, we’ll be making the latest in a long line of improvements to the multi-million pound infrastructure and systems that serve the Justgiving website. We’re upgrading to brand new, state-of-the-art servers (the seriously powerful computers that run the website) and moving to a new hosting environment, Qube (the people who host and services those computers).

When is it taking place?

In order to make the move, the Justgiving site will be unavailable between the hours of midnight Friday 29th August, and 8.00 am on Saturday 30th August.

This is just like our normal scheduled maintenance periods where anyone visiting the site will be shown a holding page and will be unable to create a fundraising page or make a donation.

What does this mean?

It should make the site much faster than it is now, with fundraising pages downloading much more quickly, searches taking less time and a better overall performance.

This also paves the way for us to have a dedicated server that’s only used to power charity reporting (to go with the recent changes that made reporting faster and minimised its effect on the rest of the website). So when you create and download a huge report in the future, it won’t affect the site.

Think of it in terms of the website being like the old DeLorean (of Back to the future fame) at the moment, and the improvements making it like the rumoured new DeLorean, complete with a spare ‘flux capacitor‘ that will kick in seamlessly if the first breaks:

Old_server_vs_new_server_3

You see, not only is the ‘engine’ that powers the site going to be a lot better, we’ll also have a spare ‘engine’ that will start up in the unlikely event of the first one not working – meaning the site will be much more robust and reliable, as well as speedier.

We moved our sister site, firstgiving.com, to this new provider over a month ago, and they have experienced a great improvement in the site. We’re hoping for much of the same.

The *techy* details…

Just in case any web systems or operations people are reading this, here’s what our new hardware includes:

  • Two new database clusters – each consisting of two Quad Core Xeon machines with 8GB apiece, full network and power redundancy and 64-bit throughout

All impressive sounding stuff, even if I don’t have a clue what most of them are. Suffice to say, running a website like ours and making it look simple on the front end is a *lot* more complicated than you might think…

So, thanks to our Operations Manager Charlie for providing the details and managing the project – see him below receiving a well deserved cake for last month’s ‘Annual System Administrator Appreciation Day‘…

Charlie

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The Wish List – a new ITV program

We were recently called by a lovely chap from ITV who wanted help in recruiting a prolific charity fundraiser to make their “dreams come true” on national telly. Well, who are we to stand in the way of such a noble aim – we see thousands of truly amazing fundraisers use our site every day and these are the people who inspire us to do what we do.

At this stage, I should add that we don’t normally plug the masses of requests we get to
promote events, TV shows etc. to charities who use Justgiving. But it’s
August, and the show will be hosted by Amanda Holden (who raised over £7,000 by doing the London Marathon this year ) so we’ll make an exception…

Here’s the blurb!

The team behind ANT & DEC’s SATURDAY NIGHT TAKEAWAY bring you a brand new show that turns people’s lifelong dreams into reality.

We are looking for incredible stories of dedicated fundraisers who have literally given their lives to the cause. Our show aims to grant people their ultimate wish – from an adventure experience of a lifetime to a chance meeting with their idol to build a new community centre which has been destroyed by flooding – and we are specifically looking to grant these wishes for people who are ultimately deserving.

If your charity has been helped by someone in particular that you feel has been a selfless donor and fundraiser, who have gotten their hands dirty and done some incredible things to help organise, undertake and manage fundraising events, or has even participated in fundraisers against the odds, then we would love to hear about them.

Please nominate someone today and we could be giving something back to those who are forever giving themselves to help others.

If you would like to nominate someone who has helped your charity please download and complete the application form below and email it to us at wishlist@gallowgatetv.com with ‘Charity Nominee’ in the subject field.

Download wish_list_nomination_form.doc

Alternatively you can print it out and post it to…

The Wish List
First Floor
16-18 Beak St
London
W1F 9RD

You can also download application forms or find out more here

So, get involved and maybe make your fundraiser’s dream come true :-)

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Hair today, gone yesterday *

It’s gone. Ryan Carson’s hair, that is.

Carson_waving

As promised, he shaved it all off yesterday (apart from a pretty fierce mohawk the last we saw) to raise money for AbilityNet.

It all happened live on ustream.tv and things got so busy here at JG Towers that we had no time to blog it on the day. Doh :( Sorry about that.

But… it didn’t stop loads of you watching anyway and we were really happy to see people donating to Ryan’s Justgiving page as the event was happening. Yay!

He’s managed to raise loads already but donations are still coming in and he needs quite a few more to reach his massive target.

We like the way he’s come up with a clever system of incentives for your donations… just the kind of creative fundraising we love here at JG.

And thanks to the wonders of Twitter, we’ve been able to get a little message from Ryan this afternoon. He says: “JustGiving.com made raising $$ for charity unbelievably easy. Why *wouldn’t* you use it?” Thanks for that :)

* Title of this post nabbed from a witty comment on the Carsonified blog

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Payments of Gift Aid and transitional relief on Justgiving

Back in March, we announced how changes to Gift Aid in this year’s budget would affect donations made on Justgiving.

You’ll of course remember (who could forget!) that the change in income tax from 22% to 20% meant that Gift Aid was due to go down to 25% per donation, but the Treasury added ‘transitional relief’ of 3.2% to ensure that Gift Aid stayed at the same level of 28.2% for the next three years – read the original post for the super-complicated ins and outs.

As you may have read this week, HMRC are now starting to make payments of Gift Aid including this transitional relief. This means we’ll be paying Gift Aid and transitional relief to charities very soon in our position as Gift Aid agents for the 4,000+ charities who collect donations on Justgiving (we’re classed as *agents*, but our finance guru Ryan doesn’t, alas, get a special codename to show for it).

There will also be payments of transitional relief only (that lovely 3.2% bonus) for the period from the 6th April to the end of August where we reclaimed Gift Aid at the rate of 25%.

When are Justgiving making the first Gift Aid and transitional relief payments?

We have set a date for Friday 5th September to make the first of these payments.

Why then? Well, our systems team are in the middle of another project to improve the nuts and bolts of the site (it’s quite exciting and you’ll be able to read more on that here later this month) so that’s the earliest we can make the required changes to reporting.

We’ll still be making Gift Aid payments at the 25% rate up to then, but that is the first time we’ll be making payments of Gift Aid and/or transitional relief.

You could call it *transitional relief Friday*. But that’s not very catchy.

Will Gift Aid payment reports change?

Yes, to accommodate transitional relief we do have to change Gift Aid payment reports ever so slightly (don’t worry, this does not affect normal donation payment reports). We’re renaming one column and adding two new columns:

The previous ‘Gross Gift Aid payable’ column now becomes ‘Gross Gift Aid and Transitional Relief payable’ and we add in new ‘Gross Gift Aid Payable’ and ‘Gross Transitional Relief Payable’ columns.

New_gift_aid_columns

See how this compares with the old report in the file below:

Download new_gift_aid_payment_report_example.xls

Of course, you’ll also need to download a new version of our Gift Aid payment report manager because of the new columns and column name:

Download justgiving_gift_aid_payment_report_manager_august_2008.xls

Over 500 people have downloaded our report managers in just over 2 months, and they’ve said it’s been really helpful – instructions on how to use it can be viewed online or you can download the original PowerPoint below:

Download justgiving_payment_report_manager_instructions.ppt

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Theo and Daisy’s Big Adventure

Back in June, intrepid cyclists Daisy Hutchison and Theo Solley set off on a mammoth bike-riding mission from Lands End to John O’Groats, to raise money for The Laura Case Trust.

Daisy_theo

Impressed by the ever-growing total on their Justgiving page and interested to hear more, we asked Daisy a few questions about their ambitious challenge, which they completed last month.

Congratulations! Have you got the feeling back in your legs yet?

Thanks! Happily we never lost the feeling in our legs – it got close around day 5 when I nearly fell asleep whilst pedalling, but that was more about total exhaustion. We did however regularly loose the feeling in our bums and fingers…

What was the hardest part?

The times when we had to carry on even though we were very tired, very sore and very bored! They were really tough. And because we were camping the whole way we had pretty heavy bikes which made hills hard work.

Top 5 hard bits, in ascending order of difficulty:

1) Much Wenlock – a pretty town but we would have been drier if we’d put our tent up in the deep end of the local swimming pool.
2) Cycling into headwinds – so tiring and depressing because you put in so much effort to go very, very slowly!
3) Devon – pretty in a car, punishing on a bicycle. 100 miles of tiny winding roads with relentless, ruthless gradients, and because the roads are sunk below the level of the fields, you rarely get a view over the hedgerows. Gruelling.
4) Navigating the horrific roads out of Bristol that take you under the M4 and over the M5.
5) A595 into Carlisle – the scariest road to cycle in Britain. A narrow single carriageway that ploughs up and down hills and is rammed with lorries thundering up and down. Scary!

And the best bits?

1) A tiny pub called the Crask Inn on a beautiful remote road just north of Lairg in northern Scotland. It had a lovely one-eyed dog and the best ham and cheese toasties.
2) Cycling into the Wye Valley in Wales – an incredibly beautiful, dramatic surprise.
3) We treated ourselves to an evening floating in the spa in Bath. At the end of our 4th day this was perfectly timed since our legs and shoulders were starting to get very cranky.
4) Hunting for local fishmongers and butchers so we could cook up a feast on our excellent Primus stove.
5) We loved meeting people along the way. At the end of our trip we were so struck by how kind, generous and funny Brits are – we give ourselves an awful press and we shouldn’t! British people are ace.

What made you decide to do it in the first place?

Last summer we had a fantastic time cycling in the Outer Hebrides. On our journey home we met 3 girls at Inverness station who had just finished Land’s End to John O’Groats. I felt a sudden flash of jealousy, and the seed was sown.

We love exploring Britain, and cycling is excellent fun, so pairing the two together was pretty logical. What perhaps made a little less sense was deciding to do it 2 months before we get married. The week before we left for the trip, I found myself having extraordinary conversations alternating between finding the perfect Big White Dress and Puncture Resistant Touring Tyre.

Can you tell us more about The Laura Case Trust?

It funds medical and educational projects in the UK and in Africa and was set up in memory of Laura, the younger sister of our very good friend Melissa. Laura was in her final year training to be a doctor when she died in a bus accident whilst working in a hospital in Uganda. Melissa was our cupid and introduced us – she is a wonderful friend so it’s important for us to show her and her family support by fundraising for the trust.

Even though it’s quite new, the trust has already helped support some excellent projects. It funds things that Laura would have believed important and also where a relatively small amount of money goes a long way on the ground.

One thing that Laura was very struck by when she was working as a doctor in Uganda was the dire lack of equipment. When asked by one of the nurses in the hospital she was working in whether there were differences between hospitals in the UK and Uganda, she said "Well, in the UK, there is usually only one person per bed, rather than the four here".

Earlier this year the trust gave a grant of £1500 to an inspirational young charity called READ International, which collects good quality second-hand school books in the UK and sends them to schools in Tanzania. Future plans for the trust include setting up a scholarship or bursary in Laura’s name, to help fund medical school for those who might not otherwise be able to afford it.

Are you surprised by how much you’ve raised?

We are amazed! Our friends and families have been so generous, and on wet, difficult, tired days the feeling of their support was so important.

We’ve also been astounded by how much total strangers have given us along the way. At the end of a long day’s cycling we were sitting in a pub in Scotland writing our journal and nursing much deserved pints. We fell into conversation with the locals about our trip and ended up giving one man, a certain Stuart McConnachie, our Justgiving url. When we checked online the following day to see how our Justgiving page was doing, we were astounded to see that he’d donated £200. Just amazing, a real highlight of the trip.

Any good tips for other Justgiving fundraisers?

We met lots of people along the way who wanted to sponsor us, which was wonderful. We had an idea that it would be really good to make little business cards with our Justgiving url on it. Weight and space was a real premium for us, and little cards would be light and you could just keep them in your pocket. We didn’t keep a blog (no time, and we certainly weren’t going to carry a laptop!) so we updated our Justgiving page every now and then.

For us, the most important thing was teamwork. When Theo and I worked together as a team and acknowledged our strengths and weaknesses we found it so much easier than the times when we battled on as individuals. For example, I was good at getting us up hills, but hopeless at putting up the tent, and Theo is a brilliant map reader but found the rain a bit miserable. Plenty of brilliant analogies and lessons learnt for our forthcoming marriage!

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