The Justgiving Blog

Today’s post is a bit unusual – it’s a job ad.

Are you our new Head of Client Services?

Background

We’ve spent the first seven years of our life making sure that users loved the site; that it met their needs and was easy to give to their chosen charity. As a result, over £340 million has been raised by fundraisers for their favourite charities. Consumer trust in us is strong and brand recognition is second to none. But we know it’s now time to raise our game and serve our charities better.

So we are looking for someone to take on the sparkling new role of Head of Client Services, to collaborate with our charities and help them reach great heights with us. This is a strategically important appointment for us, as we begin to reposition Justgiving from supplier of online sponsorship forms to the online fundraising leader.

You might currently hold a senior role within the individual giving team for a UK charity. Or you might be working with a specialist agency at Account Director level. Whichever it is, you’ll be as passionate as we are about empowering charities to raise money.

About Justgiving

What might you want to know about us? Well, we think Justgiving is a pretty great place to work. We have a flat structure, with people working in multi-disciplinary project teams to get things done. Everyone who works here has a voice and a stake in the business. We’re inspired by our users, who need and expect us to be 100% dedicated, so we don’t waste time in unnecessary meetings or consultations. And we’re in the middle of one of the most exciting chapters to date in our story – developing the new generation of our platform that we believe will take fundraising to the next level.

About the role

Our charities, especially the largest ones, want us to pay much closer attention to their needs and to help them make the most of the Internet for fundraising. They expect thought leadership as well as product innovation from us, and to work in partnership with them.

You’ll be joining an existing team of 6 people dedicated to supporting and developing our charity members. As the new, senior member of the team, you will ensure that Justgiving understands what charities want from us, not what we think they want from us. Specifically you will:

• develop close relationships with our top 20 charities, alongside a dedicated Account Manager
• use this experience to inspire the team who has day-to-day relationships with the 21-100 top charities
• transfer relevant insights to our ‘long-tail’ team so that they are able to deliver excellent service to the 4,500+ other charities that we work with.

You will also develop a ‘thought leadership’ programme to position Justgiving as a source of unique intelligence on online giving (eg research based on Justgiving donor data, or joint research with charities) for the charity press, conferences and client meetings and events. In doing so, you will work closely with John Henry, our Business Intelligence Lead, formerly from MSN, and Jonathan Waddingham, who runs our charity communications including our charity blog.

About you

We are looking for an unusual mix of skills and abilities, and especially:

• The ability to stand in a charity’s shoes and truly empathise, gained in a senior role in a charity fundraising department or agency-side.
• An inquisitive mind: the ability to ask questions that are informed, insightful and at times provocative, and to articulate research questions.
• Proactive, reliable, service-orientated. Everyone at Justgiving is expected to go the extra mile for our users, a behaviour of which this role will be a model.
• A true collaborator: you will be comfortable leading through insight and questioning rather than hierarchy. We expect everyone on teams to manage themselves and be accountable to the team.
• A confident writer and public speaker (eg charity press interviews, writing/editing research materials and delivering presentations at charity and Justgiving events).
• The ability to run effective workshops and consultative client meetings with multiple stakeholders.
• A passion for the internet in general and online fundraising in particular.
• 10 years’ relevant experience and university-level education.

Package

Competitive salary according to experience, 25 days’ holiday allowance, and share options.

How to apply

Please send a CV, along with a covering letter telling us what you believe are the most important challenges faced by Justgiving in relation to charity client relationships, and how you would propose to address them, to Anne-Marie Huby at Annemarie.huby@justgiving.com