Charity Account support
Every charity on Justgiving has their own Charity Account at; www.justgiving.com/charityaccount
The Charity Account contains:
- all your fundraiser and donor contact details
- payment information
- buttons for your website
- event addition area
- automatic thank you email
and much more.
This video gives you an introduction to the account:
Very mini help videos on:
To view a more indepth video which takes you through this Charity Account click here
We’ve made a document with all our top FAQs for the Charity Account here:
It gives you a step-by-step guide on how to run certain reports and how to get the data you need. Please print one off to keep handy, and use it to train your colleagues.
If you would like to find out exactly how the payment processes work on Justgiving, please take a look at the file below:
You can also download a PDF that shows you the time frame from when donations are made on the site to when they (and any Gift Aid) are paid to charities: