Lots of you will know we have a charities helpdesk, in the form of Natalie, Liz and Gemma, who are here Monday to Friday 9-6 on the phone and email.
In a nutshell, they’re great. So great, in fact, that we wanted to make the help and support they give our charities into a special area on Justgiving where charities can go for information, advice, training, resources and more. And so…
We‘re really pleased to announce that our lovely new Charity Support area is up and running and helping our charities *as we speak*.
This is where it lives: www.justgiving.com/charitysupport
It’s a mixture of:
- video tutorials for you to watch over a coffee
- interactive online training sessions
- clear instructions for you to print out
- slideshows on all kinds of things
- a searchable FAQ section
- and much, much more…
So now, if you’ve got someone new in the office who isn’t familiar with Justgiving, all they need to do is look at the ‘New to Justgiving’ section. Or, if you’d like some more ideas on how to make the most of Justgiving, the section on ‘How to raise more money’ is for you.
Don’t worry, our charities helpdesk isn’t going anywhere – they’re still very much here to help you on the phone or over email. But in the time it takes you to write that email, you may well find the answers at www.justgiving.com/charitysupport
And now it’s over to you. We’d love to know what you think, so please do have a look and then let us know your feedback in our short survey.
It’ll help us keep on giving you the support you need.
